Amazon Threatens and Then Does Terminate Associates Program In California

Posted in: Customer Service

I received a not unexpected email from today informing me that they intend to shut down all Associates who reside in the state of California, if a new law forcing online retailers who have a presence in California to begin collecting sales tax was passed. (and others) hope to dodge the sales tax issue by cutting all ties to California, including their online affiliate programs.
Continue reading »

Smart Phones, Dumb Commercials

Posted in: Customer Service

The current round of and Android tablet commercials almost universally and prominently call attention to the fact they are able to render based content. Using terms like “ Enabled” or “ Compatible”. Obviously this is a less than subtle swipe at iOS based devices (, IPads etc) which do not deal with Flash content.

If the best product differentiator these companies can muster is the fact that their device/OS can run bloated Flash based advertising banners across the top of web pages that I am viewing on a slow mobile connection, then I think will hardly be rushing in to “support” Flash.

Even , the creator of Flash, has begun to quietly waive the proverbial white flag in defeat when it comes to the Apple Vs Flash battle. Just in the last few days, on their Labs website, announced the first availability of Project Wallaby (great name IMHO), which is a tool to convert Flash applications to the HTML 5 standard that many browsers already have support for, and surprise, surprise so do iOS based devices.

Bottom line: if the main reason you pick one smart phone over another is that one runs Flash and one doesn’t, then it is possible you are not qualified to own a smart phone just yet.

Just When I Thought AT&T Couldn’t Anger Me Any Further …

Posted in: Customer Service

Wow, and I thought I couldn’t hate AT&T any more. Just got charged $3.49 a minute to call Australia – so the 11 minute call to my Mum to tell her she had a new grandson cost nearly $40.

It really is outrageous and unjustifiable when you think services like Skype and Voice only charge me $0.02 a minute to Australia. There is just no possible way that it costs AT&T 175 times as much to provide international calling as it does those other services, even with their lower overhead etc etc.

Add that to the insult that I get either no coverage or fluctuating coverage at my own home. Forget you AT&T, this is one customer you can kiss goodbye as soon as my contract is up.

Barnes & Noble Enters Apple Vs Flash Debate

Posted in: Customer Service

Saw this at the local Barnes & Noble tonight.

Notice the interesting juxtaposition of the “ & Everyday Computing” signage, with the books about and development immediately under them.

If you were the kind of person who loves a good conspiracy, you might think that Barnes & Noble is attempting to suggest that Flash is part of the everyday computing experience and Apple needs to support it, possibly because the Nook (B&N’s e-book reader) will support Flash going forward.

If you are not one of those kinds of people, you might just think it is a benign coincidence. :)

IMG_0621

Road Runner Internet – So Very Bad

Posted in: Customer Service

I recently changed ISPs to use Road Runner (not really by choice, it is just happens to be who Time Warner Cable works with for their bundled deals). And boy has it been a real eye opener as to how bad the ISP industry really is.
Continue reading »

Good TV, Terrible Customer Service from Sony

Posted in: Customer Service

Just posted a over at .com detailing my dealings with Sony this morning.

http://www.amazon.com/review/R2IMJT4IX8YQ96/ref=cm_cr_rdp_perm