At some point in the past you made a choice to be an employee of the company you now work for. By accepting to work for a company, you implicitly take on everything that the company stands for. The success of that company is also your success. The failure of that company is also your failure. The policies of that company are now also your policies, because those policies are what are responsible for that success (or failure). You cannot take a piece of the success as your own (like a paycheck), without also taking on the policies as your own. If you don’t agree with a policy, you either need to accept it and move on, or get it changed, or you need to find a new employer. The one thing you cannot do is stand in front of a customer and claim that you don’t make the policies therefore you are not responsible for those policies – this stance is feeble and disingenuous and customers see right through it.
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